Return policy

RETURN POLICY

We offer a 10-day return and exchange policy, which means you have 10 days after receiving your order to request a return or exchange.

Conditions

To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and undamaged

  • In its original packaging with tags attached

  • Accompanied by a receipt or proof of purchase

Sale Items

  • Sale items cannot be refunded.

  • They can be exchanged for a different size or a store credit (voucher).

  • If the desired size is not available, you will receive a voucher for the purchase amount.

Return Costs

Please note: All return shipments are at your own expense, both within and outside the Netherlands.

How to Request a Return or Exchange

You can register your return in two ways:

  1. Via email: Send us an email at info@chiquenoir.com

  2. Via our online return form

Once your request is approved, we’ll provide instructions on how and where to send your item back.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Policy

When delivering products:

When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 10 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 10 days after receipt of the product. The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 10 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. the product has not been returned to the entrepreneur, the purchase is a fact.
When providing services:

When providing services, the consumer has the option to dissolve the agreement without giving reasons for at least 10 days, starting on the day of entering into the agreement.
In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.

Returned items can be send to:

CHIQUE NOIR.

Stokstraat 11, 6211 GB, Maastricht, The Netherlands